This privacy policy applies to the website, owned by Golden Carrot GmbH (the “Website”).

Golden Carrot GmbH (“Golden Carrot”) is strongly committed to protecting your privacy and is making efforts to protect your personal data in accordance with the following Website Privacy Policy (“Privacy Policy”) which applies to the personal data that it collects and processes about visitors to the Website.

Any visitor to the Website who accesses and uses the Website, whether to browse its pages or to make an on-line purchase, is granted the status of "User". This act implies the total, unconditional agreement by the User to this Privacy Policy, as well as the General Terms and Conditions. If you do not wish to accept these conditions, please do not use the Website.

Therefore, before starting to use our Website you should review this Privacy Policy, the General Terms and Conditions, Shipping and Returns.

If, while you are visiting the Website, we require your Personal Data in order to be able to provide you with our services, this will be collected and processed in accordance with the following conditions:

Data Collection and Processing

During the process of collecting Personal Data through the various forms on our Website, we will indicate which information is obligatory in order to complete the process. If you do not provide this information, we will not be able to provide you with the service or you may not be able to access certain features on the Website.

By filling in these Personal Data collection forms, the User expressly authorises the owner of the Website to use their information for the purposes indicated below.

The User is responsible for providing correct and true information, as well as notifying any change or amendment to the information provided.

Golden Carrot may collect the following information automatically through this Website:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser-plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from this site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Additionally, as a result of processing orders, Golden Carrot may process additional personal data of the Users, such as shipping address, credit card, bank, paypal and/or other payments methods details, solely to fulfill our contractual obligations or to preserve our overriding legitimate interests. Our legitimate interests are the implementation of our business purpose.

Golden Carrot may also work with third parties (including, for example, business partners, sub-contractors in technical services, advertising networks, analytics providers and search information providers) for the sole purpose to implement our business purpose. Otherwise, forwarding of your data to third parties takes place solely when Golden Carrot is obliged to do so due to mandatory regulations, when data transmission is required to perform our contractual relationship with you as customer, or you have previously given your explicit consent to the forwarding of your data. External service providers and partner companies, such as, for example, online payment providers or the shipping company, only receive your data insofar as it is necessary for the execution of your order and/or to implement our business purpose.

Personal Data

Personal Data is information that personally identifies you, such as your name, email and shipping address or billing information, or other data which can be reasonably linked to such information.

Legal Basis

Golden Carrot fundamentally collects and uses the Personal Data of its Users only insofar as this is required for the provision of a functional website, the provision of services as well as for the implementation of its business purpose.

Use of your Personal Data

Golden Carrot will use Personal Data collected via the Website within the scope of the following purposes:

  • To perform the contract as a result of your order as User, including but not limited to taking steps prior to entering into a contract, effecting payments, executing delivery etc.
  • to send you updates about our products, special offers and events
  • to respond to your requests, queries and complaints
  • to improve level of service
  • for the purposes of maintaining our relationship with you if you are a customer, supplier or business partner
  • to improve the content of the Website

With Whom Golden Carrot Shares Your Personal Data

Golden Carrot may share your information with selected third parties including business partners, suppliers and sub-contractors as indicated in section “Data Collection and Processing” above.

When Golden Carrot entrusts a certain sub-contractor with the handling of Personal Data, Golden Carrot will carefully check and select such sub-contractor and will exercise necessary and appropriate supervision over such sub-contractor in order to ensure the security control of the entrusted data.

Some of the service providers may be located in countries outside of the European Economic Area ("EEA") whose laws may not afford your personal data the same level of protection. Golden Carrot will ensure that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfers

Data Security

Golden Carrot will take reasonable and appropriate physical, administrative and technical safeguards to protect the Personal Data about you from loss, misuse, unauthorized access, disclosure, alteration or destruction. Although we will do our best to protect your Personal Data, we cannot guarantee that loss, misuse or alteration to data will not occur, and any transmission of data is at your own risk, it’s important to note that the security of information transmitted over the Internet cannot be guaranteed.

Your Account as User

Managing your registration to the on-line store: by creating an account, you are provided with access to the "My Account" area, where you can manage and view all your information, both personal and relating to your on-line purchase. By accessing the "My Account" area, you can keep your information up to date, arrange to close your account, as well as decide whether you wish to receive commercial communications from the company or not. We would like to remind you that if you request to leave "My account", your account will be closed, but the information relating to transactions carried out will be kept for the time stipulated by the various obligations of the company.

Commercial communications: During registration and also in the "My account" area you will be able to choose whether you wish to receive commercial communications or not. From any commercial communications that you receive, you will be able, at any time, to revoke your consent to receive any further notifications.

Your rights
As individual, you have certain rights under data privacy laws, including the right to: (i) request access to and rectification or erasure of your Personal data; (ii) obtain restriction of processing or to object to processing of your Personal Data; and (iii) the right to data portability. If you wish to exercise one of the above mentioned rights, please contact

You have the right to ask Golden Carrot not to process your Personal Data for marketing purposes. You can exercise your right to prevent such processing by informing Golden Carrot at any time that you do not wish to receive such marketing. Where you wish to exercise this right please use the “unsubscribe” functionality in the relevant communications (Newsletter).

Duration of Storage
Personal Data will only be stored as long as necessary for the purposes for which it was collected subject to local laws and regulations and legitimate business needs.

Changes to the Notice

Golden Carrot reserves the right to change or adjust this Privacy Notice at any time, taking account of the applicable data protection provisions.

Other Important Information
The Website provides links to other third party websites, including but not limited to payment services providers, such as STRIPE and PayPal. The Privacy Policy described here does not apply to those sites. Please ensure you check the legal and privacy policy sections of any site you access.

Google Analytics
Golden Carrot makes use of Google Analytics which is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve it. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

The Google Analytics Terms of Service, which all Analytics customers must adhere to, prohibits the tracking or collection of this information using Google Analytics or associating Personal Data with web analytics information.

Google Analytics Cookies
Like many services, Google Analytics uses first-party cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains.

Use of IP Address
Every computer and device connected to the Internet is assigned a unique number known as an Internet protocol (IP) address. Since these numbers are usually assigned in country-based blocks, an IP address can often be used to identify the country, state, and city from which a computer is connecting to the Internet. Google Analytics collects the IP address of website visitors in order to provide website owners a sense of where in the world their visitors come from. This method is known as IP geolocation.

Google Analytics does not report the actual IP address information to Google Analytics customers. Additionally, using a method known as IP masking, website owners that use Google Analytics have the option to tell Google Analytics to only use a portion of the IP address, rather than the entire IP address, for geolocation. Whether or not website owners use Google Analytics, they have access to IP addresses for visitors to their sites.

Browser Opt-out
To provide website visitors more choice on how their data is collected by Google Analytics, Google developed the Google Analytics Opt-out Browser Add-on. Learn more about the Google Analytics Opt-out Browser Add-on here

Cookies are small files that are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

To enable users to move freely around the Website, a cookie is downloaded onto the browser's computer, however, this cookie is removed as soon as the session is closed.

If you would prefer to 'opt-out', simply click on 'cancel' when the pop up window requires it. By following this process will ensure no cookies are downloaded onto your computer – by 'opting out' you will be unable to view the healthcare professional section of the website.

How to Reach Us

You can contact us in order to exercise your rights, make inquiries or submit complaints concerning processing of your personal by Golden Carrot at We will take appropriate steps to address requests, inquiries and complaints. We will respond to such requests within thirty (30) business days.

This Privacy Notice is effective from 1 December 2020.