Shipping
The prices in our shop include the 7.7% VAT.
Shipping costs are not included in our prices.
We do our best to ship your ordered items as quickly as possible.
Please allow 2-5 business days for handling and shipping your order.
We generally ship to Europe and the US. For other countries please contact us at hello@goldencarrot.ch for shipment options.
Shipping costs within Switzerland (1-3 business days in transit)
9 CHF for all orders up to 5 Kg
International Shipping (Europe, USA) (3-12 business days in transit, depending of country)
35 CHF (with Swiss Post) for all orders up to 5 Kg
Customs may add an additional duty and tax fee depending on your country of residency.
We cannot guarantee delivery times. You should receive your parcel within the given times by Swiss Post – (2-3 days in Switzerland, up to 5-12 days the other countries) however these times are estimates excluding external factors like customs clearance process.
Thank you for your patience.
Once an order has been shipped and it is in transit, the order can't be cancelled.
The customer is responsible for paying return shipping costs for any returned item/s. Shipping costs are non-refundable.
CUSTOMS POLICY (this applies to Europe, US, and rest of the world)
Payment of any duty and import tax is the responsibility of the recipient which is collected at the time of delivery. These charges are not included in your total amount at time of checkout. Duty and import tax is determined by the customs agency of your shipping country and is beyond our control. We are unable to estimate these fees as they vary from country to country. The best way to calculate these costs is by contacting your local carrier/customs office.
If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore your order is not eligible for refund.
Lost packages
Unfortunately, we are not responsible for packages that may be lost in transit. It is the responsibility of the recipient to locate packages. However, we will do our best to assist you in locating the lost package. We highly recommend choosing a delivery address you trust and preferably one where someone is able to receive and sign for the package.
Returns
We hope it will never happen, but if for any reason you are not fully satisfied, you can return your purchase within 14 days of receipt.
Before returning an item please send us an email to hello@goldencarrot.ch with the item you want to return and the reason for your return.
All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. We reserve the right of proof for the shipping date.
Any items purchased on SALE are not eligible for return or exchange or store credit, including items sold at promotional discounts.
GIFT CARDS and VOUCHERS are not eligible for return or store credit
All cost for return shipments ( EU and international) is the responsibility of the customer. This includes orders with free shipping. We highly recommend that you insure all packages, as a full credit can only be issued if the package is not lost or stolen.
- Your account will be credited within 5 business days of receipt. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
All returns to be sent to:
GOLDEN CARROT
Seefeldstrasse 152
8008 Zürich
Switzerland